Return and Refund Policy

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Return & Refund Policy

At Khawad Tea, we value our wholesale buyers and aim to provide only the best quality tea. However, due to the nature of our business, we have specific guidelines regarding returns and refunds.

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📦 Return Policy

As we deal in bulk and wholesale tea supply, we do not offer returns on products once sold. However, returns may be considered under the following conditions:

• Wrong product delivered

• Damaged packaging at the time of delivery

• Product not matching the specifications confirmed during order

To be eligible for a return, you must:

• Inform us within 3 days of delivery

• Provide unboxing videos or clear images as proof

• Ensure the product is unused and in its original packaging

We reserve the right to inspect and approve or reject any return request after review.

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💰 Refund Policy

Refunds are only applicable in the following cases:

• Approved return due to incorrect or damaged goods

• Cancellation before dispatch

Refund Timeline:

• Once approved, refunds will be processed within 7–10 working days

• Refunds will be credited to your original payment method or via bank transfer, depending on the mode of transaction

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❌ Non-Returnable Items

• Tea products opened or tampered with

• Customized packaging orders

• Products bought under special deals or clearance sales

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📞 Contact for Returns & Refunds

For any return or refund-related queries, kindly contact us at:

📧 Email: Khawadteasupplier@gmail.com

📞 Phone: +91 8000167921